Why can't I get a refund for a subscription charged to my card?

You must contact the company with which you contracted the subscription to refund the charge and cancel the service, if applicable, in order to process the refund of a charge made with a card for subscriptions to TV, video or music platforms, e-commerce, mobile applications or websites.

If it has been more than 7 days since you contacted the company providing the contracted service and you have not received a reply, you can open a claim for the charge on the card. To do this select the card, click on the charge to see the details and click on "Claim charge". Then tick the appropriate options in the claim summary. Finally, all you have to do is sign the claim.

Remember that you will need to provide documentary evidence of attempted cancellation of the subscription with the merchant, which we will request by email, and you will only be able to claim the charge if the charge details do not state "payment not confirmed".