Why can't I make purchases with the mobile phone?

If you are having problems making payments with your mobile phone, here are a few things you can check to fix the problem.

1. Open your mobile wallet and check that your card is correctly added and that there is no warning.
2. Make sure your device has NFC enabled for contactless payments. Additional configuration may be required for some devices.
3. Confirm that you have sufficient funds available in the linked account or credit on the card.
4. Check that you have not exceeded the purchase limit. You can view and modify the operating limits of your card from the following link: Limits and uses.