I do not receive SMS notifications when I perform an online banking transaction

Perform the following checks in this order:

• Check that our sender number is not blocked for domestic telephone lines: [phone] or 215675. For international numbers, check that the reception of foreign SMS is not blocked.
  Also, check that the terminal is not in "do not disturb" or similar mode.
• If you have recently changed provider, check with the operator that the routing to receive SMS from applications is correctly configured.
• If you have MultiSIM, tell your operator that you are not receiving SMS from applications on the SIM you have on your phone, and request them to configure it so that they arrive correctly.
• If you have dual SIM, tell your operator that you are not receiving SMS from applications on the phone that we have recorded in our systems.
• If you have a virtual operator, ask them whether there are problems in delivering SMS with the network operator and whether the coverage is correct.
  
  If you still don't receive them, please do the following additional checks:
• Check that there is space to receive SMS and delete old SMS.
• Confirm that you have good network coverage and have not activated Roaming, since the operators themselves do not guarantee SMS delivery under these conditions.
• Some terminals allow certain numbers to be marked as spam, or have applications that block calls or SMS because they consider them advertising or unsafe messages. If our SMS are blocked, unblock them.
• If the terminal has space for two SIM cards, try changing the SIM slot.
• Try turning off the terminal, waiting 30 seconds, and turning it on again.
• Try removing the SIM from the device and inserting it into another terminal.