You must check whether you have Wi-Fi or mobile data Internet connection.
If you have an Internet connection, you must check that your operating system is updated to the latest version and that you have the latest version of the app (use Google Play if you have Android, or App Store if you have iOS).
If you have an Internet connection, you must check that your operating system is updated to the latest version and that you have the latest version of the app (use Google Play if you have Android, or App Store if you have iOS).
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