How can I claim back an undue charge on my card?

If you have an issue with a product or service you have paid for with your card or you wish to return a purchase, you must contact the business to request a refund.

If you identify an undue charge on your card or one that you have not authorised, access remote banking from the app, click on the menu  > Cards. Select the card, click on the payment note and click on "Claim charge". Then mark the appropriate options in the claim details and sign it.

Remember that if the charge detail shows "payment not confirmed", you will not be able to claim it at that time. You will have to wait about five days for the payment to be completed.